Privacy policy
Last updated: November 2026.
Lightkeeper Tech collects only what it needs to help you, never sells it, and deletes it when you ask.
What we collect
- Your name, email, phone number and mailing address.
- Billing details, which are held by our payment processor, not by us.
- Notes about your devices and the help we've given you, so we don't start from scratch each time.
- Your survey answers and waitlist sign-ups, if you gave them.
- Messages you send to the Beacon Line.
What we never collect
We never keep your passwords, PINs, security answers, or bank or card account numbers. If you send one by mistake, we delete it.
How we use it
To give you help, bill your plan, remind you about workshops, and improve our guides. We email you about Lightkeeper Tech only, and you can opt out of anything that isn't a receipt.
Who we share it with
Only the services that run the business: payment processing, email, scheduling and the AI help line provider. Each is used only to provide our service. We never sell or rent your information. We'll share it if the law requires it, or with someone you name in writing, such as a family member.
The AI help line
When the AI help line is on, your Beacon messages are sent to an AI provider to draft answers. We'll pick a provider whose terms don't let it use your messages to train its models, and we'll name it on this page.
How long we keep it
Account and help notes: while you're a member, plus 2 years. Billing records: as long as tax law requires. Survey answers: kept without your name after the survey ends. Ask us to delete your information at any time, and we will unless the law requires us to keep it.
Contact
hello@lightkeepertech.com, Port Townsend, WA.