Member terms
Effective December 1, 2026.
These terms cover memberships with Lightkeeper Tech LLC ("Lightkeeper Tech," "we"). By joining, you ("member") agree to them.
1. Plans
| Plan | Price | What's included |
|---|---|---|
| Keeper's Classroom | $15/month | Two small-group teaching sessions a month, plus the session notes |
| Beacon Line | $9/month | Help line by text or email for how-to questions and "is this a scam?" checks |
House calls and other one-time help are billed separately at the posted hourly rate. Plan details on this website are part of these terms.
2. Billing
Plans are billed monthly in advance on the date you join, to a card on file. Washington sales tax is added as the law requires and shown on your receipt. We will give you at least 30 days' notice by email before any price change.
3. Founding members
Members who join from the waitlist before January 31, 2027 keep their first-year price for 12 months.
4. Cancel anytime
You can cancel by email, text or in person at any time. Your plan runs to the end of the month you've paid for, and there are no cancellation fees. We don't refund partial months unless we cancel your plan.
5. Transferring a membership
You may transfer your membership to a family member, friend or caregiver by telling us in writing. The new member takes over the plan and its remaining paid time and agrees to these terms. If Lightkeeper Tech is sold or changes owners, memberships transfer to the new owner on the same terms, and you'll be told by email at least 30 days in advance, with the right to cancel.
6. What's not included
- Hardware repair, virus removal, data recovery and business IT. We'll refer you to a local shop.
- Buying devices or software for you.
- Legal, financial or medical advice, including during digital estate planning sessions.
7. Your devices and accounts
We only touch a device or account with your permission, and with you present or on the line, unless you ask otherwise in writing. We never ask you to share your passwords with us. We'll help you set up a password manager you control. Before any change that could lose data, we'll ask you to confirm a backup exists or help you make one.
8. The help line and AI
Beacon Line answers come from Kevin at first. Later, some answers may come from an AI assistant that answers from our own written guides, and every AI answer will be labeled as one. You can always ask for a person. Don't send passwords, card numbers or account numbers to the help line.
9. Limits of our responsibility
We do careful, honest work, but technology fails. Our total responsibility for any claim is limited to what you paid us in the 3 months before it. We aren't responsible for losses caused by third-party services, scams you act on after a warning, or data that wasn't backed up.
10. Changes and contact
We may update these terms with 30 days' email notice. Questions: hello@lightkeepertech.com, Port Townsend, WA.